New system comes with $5 million dollar price tag
The City of St. Catharines is leading the way for local area municipalities as a new emergency call-handling system called Next Generation 911 (NG-911) is introduced in Niagara.
The system will bring new technology to replace Ontario’s 30-year-old 911 voice-based infrastructure once it is fully operational.
911 callers will have a new experience when connecting with emergency services once established.
The initial phase will allow communicators to receive and respond to texts with future phases allowing photos and videos to be shared as callers experience emergencies.
The province is funding the majority of the new $5 million system.
Benefits of the modernized system will include improved 911 caller location information, improved responder safety and awareness, better response coordination during a natural disaster or large-scale emergency, language assistance / translation for non-native English speakers, and improved assistance for people who are deaf.
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